Man with Van Downe Privacy Policy
This Privacy Policy explains how Man with Van Downe collects, uses, stores, and protects personal data of its customers. It applies to all Man with Van Downe customers in the Downe area who use or enquire about our services, whether as private individuals or on behalf of a business.
Man with Van Downe is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, together referred to in this policy as GDPR.
Personal Data We Collect
We collect and process only the personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Identification and contact details such as your name, address, service addresses for collection and delivery, and general location details in the Downe area.
Service and booking information such as details of your enquiry, inventory of items to be moved where relevant, preferred dates and times, access details for properties, and any special instructions necessary to carry out the service.
Communication records such as notes of your enquiries, confirmations of bookings, and any other correspondence between you and Man with Van Downe.
Payment-related information such as records of payments received and amounts due. We do not store full payment card details; where electronic payments are used, these are handled by secure third-party payment processors.
Technical and usage data where relevant, such as basic interaction information when you contact us through online forms or use our website, including the date and time of contact and pages visited.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about our services. This may be by telephone, through an online contact form, or in writing.
We may also receive limited personal data indirectly, for example when a third party books a service on your behalf and provides your contact details and service address for the purposes of the booking.
Lawful Bases for Processing
Man with Van Downe processes your personal data only where a lawful basis under GDPR applies. The main lawful bases we rely on are:
Contract. We need to process your personal data to provide you with quotes, confirm bookings, perform the removal or transport services you have requested, and manage payments and invoices.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries, maintaining business records, and protecting our operations.
Legal obligation. We may process and retain certain data to comply with legal and regulatory requirements, such as tax, accounting, and safety obligations.
Consent. In limited circumstances, where we rely on your consent for specific optional uses of your data, we will clearly request that consent. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, confirm bookings, plan routes, and deliver our man with van and related services in the Downe area.
To communicate with you about your bookings, including confirmations, changes to arrangements, and service updates.
To manage payments, issue invoices and receipts, and maintain financial and accounting records.
To respond to your enquiries, feedback, or complaints and to resolve any issues relating to our services.
To manage and improve our business operations, including service quality, efficiency, and customer satisfaction.
To comply with legal, regulatory, and insurance requirements, and to assist with the prevention or detection of fraud or other unlawful activities where required.
Data Sharing and Processors
Man with Van Downe does not sell your personal data. We may share your data with trusted third parties only where necessary and lawful. These third parties act as data processors or, in some cases, as independent data controllers, depending on the nature of the service.
Typical categories of recipients include:
Payment and banking service providers that process payments and help us manage financial transactions securely.
IT and hosting providers that supply systems or infrastructure used to store and manage our records and communications.
Professional advisers such as accountants or legal advisers, where necessary for our legitimate business and legal interests.
Insurance providers in connection with claims, incidents, or cover relating to services we have provided.
Public authorities or law enforcement agencies when we are required to do so by law or to protect our rights, property, or safety.
Where we use data processors, they are engaged under written contracts requiring them to act only on our instructions, to keep your data secure, and to comply with data protection law.
International Data Transfers
Our operations are primarily based in the United Kingdom, and we aim to keep your personal data within the UK or the European Economic Area. If we ever need to transfer data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or an adequacy decision, in line with GDPR requirements.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking information for a period that allows us to respond to queries about past services, manage any claims or disputes, and meet tax and accounting obligations. After the relevant retention period has passed, personal data will be securely deleted or anonymised so that it can no longer be linked to you.
Data Security
Man with Van Downe takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure storage systems, and regularly reviewing our information security practices.
Your Data Protection Rights
Under GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Downe customers in the Downe area, subject to certain legal limitations and conditions.
Right of access. You have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data, along with information about how we process it.
Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example if it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to continue processing it.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or handling an objection you have raised.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or the processing is required for legal claims.
Right to data portability. Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transmitted to another controller where technically feasible.
Where we rely on consent for any processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Changes to This Privacy Policy
Man with Van Downe may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updates will apply from the date of publication. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
