Terms and Conditions for Man With Van Downe
These Terms and Conditions set out the basis on which Man With Van Downe provides removals, transport, collection, and related services to customers in the United Kingdom. By requesting a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear understanding of what is included in the service, how bookings are managed, how payment is handled, and how liability is allocated. For the avoidance of doubt, these terms apply to all standard man and van services, including domestic moves, single-item transport, furniture collection, light commercial transport, and similar logistics work.
The service is provided on the information supplied by the customer at the time of enquiry and confirmation. Any change to the scope of work, access conditions, inventory, timing, or special handling needs may affect the final charge and service arrangements. Customers should ensure that all details provided are complete and accurate. If information is missing or incorrect, man with van Downe may revise the quotation, adjust the schedule, or decline to proceed if the service can no longer be completed safely or lawfully.
These terms are intended for legal and commercial clarity and should be read carefully before making a booking. They do not affect any rights that cannot legally be excluded under UK law. Where a specific service requirement is agreed in writing, that agreement will apply only if it does not conflict with these terms or with any applicable law. In all cases, the customer remains responsible for confirming that the booked service matches their needs.
Bookings are normally made after an enquiry and quotation process. A booking becomes confirmed only when the customer has accepted the quote and, where requested, paid any deposit or prepayment required to secure the date and time. The quotation may be based on estimated labour, distance, vehicle use, congestion, parking requirements, stair access, loading assistance, waiting time, and any special handling such as fragile or bulky items. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or amended if availability changes or if the information used to create the quote is later found to be incomplete.
Customers should provide the full collection and delivery addresses, access details, item list, and any relevant timing constraints before the booking is confirmed. The company may reasonably rely on the information supplied and is not responsible for delays or additional charges arising from inaccurate descriptions, blocked access, wrong floor information, lifts not working, restricted parking, or the need for extra labour that was not disclosed in advance. If the customer requires a wait-and-load arrangement, multiple stops, dismantling, reassembly, or disposal of items, this must be agreed beforehand. A Man With Van Downe service is priced according to the service actually required, not merely the headline journey distance.
Once a booking is accepted, the customer agrees that the named date and time may be subject to reasonable operational variation due to traffic, weather, prior job overrun, access issues, or circumstances outside the company’s control. While every effort will be made to attend within the agreed time slot, arrival times are estimates unless a fixed appointment is expressly confirmed in writing. Man and van Downe may refuse or postpone a booking if the customer’s instructions would create a safety risk, breach a legal rule, or exceed the vehicle’s safe carrying capacity.
Payments must be made in accordance with the quotation or invoice issued for the service. Unless agreed otherwise, payment is due on completion of the job or before unloading where the company reasonably requires advance settlement. Accepted methods of payment may include bank transfer, card payment, or cash, depending on the arrangement made at the time of booking. Any deposit paid to secure a booking is non-refundable except where the company cancels the service without fault on the customer’s part or where a refund is required by law.
If additional time, labour, mileage, congestion charges, parking fees, tolls, waiting time, or extra handling is required beyond the original quotation, those sums may be added to the final invoice. The customer is responsible for any third-party charges that are necessary to complete the service, provided those charges were either disclosed beforehand or are reasonably incurred during performance of the job. In the event of late payment, the company reserves the right to suspend future services, recover reasonable collection costs, and charge interest where permitted by law. Any invoice dispute must be raised promptly and in good faith.
Customers must ensure that sufficient funds are available for the agreed payment method. If payment is declined, delayed, reversed, or disputed without valid reason, the company may retain goods until payment is received, subject always to legal limits and the nature of the goods carried. A man with van service may also require staged payment for large, multi-location, or business-related work. Prices are exclusive of any taxes unless expressly stated otherwise, and any applicable tax will be shown or added in accordance with UK requirements.
Cancellations and rescheduling requests should be made as early as possible. If the customer cancels after a booking has been confirmed, the company may charge a cancellation fee to cover lost time, administration, vehicle scheduling, and any costs already incurred. The amount charged may depend on how much notice was given, whether a deposit was taken, and whether the vehicle, crew, or related resources had already been allocated to the job. For same-day cancellations or non-attendance, the full fee may be charged where reasonably justified by the loss suffered.
If the customer requests a change of date or time, the company will try to accommodate the request, but any amendment is subject to availability and may require a revised quote. Rebooking does not guarantee the original price if circumstances, mileage, labour needs, or waiting time have changed. Where the company must cancel due to illness, breakdown, severe weather, unsafe conditions, or other unavoidable circumstances, the customer will be offered either a new date or a refund of any prepaid amount for the cancelled portion of the service. The company will not be liable for any losses arising from such cancellation beyond the refund of sums paid for work not performed, except where required by law.
The customer is responsible for being available at the agreed times and ensuring that items are ready for collection unless packing or preparation has been expressly included in the booking. If the customer is delayed, the company may charge waiting time or, after a reasonable period, treat the booking as cancelled. This applies equally to man and van services in Downe and to jobs carried out elsewhere under the same commercial arrangement. Clear communication about access, keys, parking, and site rules is essential to avoid unnecessary delay and additional charges.
The company will take reasonable care in handling goods, but liability is limited to the extent permitted by UK law. The customer must ensure that any fragile, valuable, irreplaceable, or sentimental items are adequately protected and declared before transport. Unless specifically agreed in writing, the service does not include insurance valuation advice, specialist packing for antiques, or guaranteed protection against ordinary risks inherent in transport. The company is not liable for loss or damage caused by the customer’s own packing, defective packaging, concealed defects, inherent weakness, or failure to secure items properly.
Where damage is caused by the company’s negligence, liability may be limited to the reasonable repair or replacement value of the item, taking account of age, condition, and depreciation, and only where the customer has provided evidence of loss. The company will not be responsible for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not legally permitted. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Customers are encouraged to arrange suitable insurance cover for goods of significant value.
The customer must be present or represented when items are collected or delivered unless an alternative arrangement has been agreed. If the customer asks the company to leave items unattended, accept delivery without signature, or complete a drop-off in the absence of the recipient, the risk may pass to the customer once the goods are left in accordance with the agreed instructions. A man with van Downe service is provided on the basis that the customer has authority to move the goods, including where items belong to a landlord, tenant, business, or family member. The company may refuse to carry any item that appears unsafe, prohibited, or unsuitable for transport.
Where waste removal or disposal is included or requested, the customer must be clear about what is to be taken away and must not present the service as a general disposal route for hazardous, restricted, or unlawfully dumped waste. The company will only transport and dispose of waste in compliance with applicable environmental and waste management laws. This means waste will be handled, transferred, and disposed of only through lawful channels and at authorised facilities where required. The customer is responsible for declaring whether any items contain batteries, liquids, chemicals, sharp materials, electrical components, or any other regulated waste.
Hazardous waste, clinical waste, asbestos, gas bottles, oils, solvents, paints, pressurised containers, or any item that requires specialist licensing or treatment will not be accepted unless specifically and lawfully arranged in advance. If prohibited waste is presented without disclosure, the company may refuse collection, charge for wasted attendance, or take such steps as are necessary to ensure legal compliance. The customer must not use the service to dispose of fly-tipped, stolen, or unlawfully obtained goods. The company may request evidence of lawful ownership or authority to dispose of items where appropriate.
Any waste-handling element of a man and van Downe booking is subject to the customer’s duty to provide truthful information and to cooperate with lawful disposal procedures. If sorting, segregation, loading, or documentation is required by law or by site rules, the customer must assist where necessary and provide all relevant details in advance. Additional charges may apply if waste must be separated, double-handled, weighed, or disposed of under stricter regulatory controls than originally disclosed. The company reserves the right to stop work if it reasonably suspects a breach of waste law or environmental regulation.
The company may suspend or terminate a service if the customer behaves abusively, provides false information, creates a danger to personnel, refuses to pay, or asks for work that would be unlawful, unsafe, or beyond the agreed scope. If termination occurs because of the customer’s conduct, the company may charge for work already completed, travel time, waiting time, and any additional losses reasonably incurred. Goods may be retained or returned only in accordance with applicable law and the specific circumstances of the booking.
Force majeure events may affect performance. The company is not responsible for delay or failure caused by events beyond reasonable control, including extreme weather, accidents, road closures, industrial action, public transport disruption, government restrictions, or emergency situations. In such cases, performance may be suspended without liability for indirect losses. The company will make reasonable efforts to complete the booking at a later time or date where possible. Customers acknowledge that transport services can be affected by conditions outside the company’s control, particularly when timing is tight or access is restricted.
These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall be effective unless confirmed in writing. The company may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a later written agreement states otherwise.